Need personal help?
Include your iPhone model, iOS version, Laneory version, and a screenshot of the problem. Please do not send unrelated sensitive health information.
laneory@proton.meFrequently asked questions
Swim records are missing
Confirm that a swimming workout exists in Apple Health and that Laneory can read the relevant health data. Reopen Laneory after changing permission.
Health access was denied
Open iOS Settings under Privacy & Security and Health, or find Laneory in the Apple Health app’s apps and permissions area, then select the data types you want to allow.
Subscription is not active
Make sure the device uses the same Apple Account that made the purchase. In Laneory’s membership screen, tap “Restore Purchases” while connected to the internet.
Cancel a subscription
Open iOS Settings, tap your Apple Account, choose Subscriptions, select Laneory, and follow Apple’s instructions. Deleting the App does not cancel a subscription.
Delete local data
Use Laneory’s clear-data option if available in your version, or uninstall the App to remove its local app-sandbox data. Manage Apple Health records separately in the Health app.
Turn off anonymous analytics
Open “Settings — Privacy — Help Improve Laneory” in the App and turn off anonymous usage analytics. Core swim features and paid entitlements remain available.
Purchases, refunds, and billing
Apple processes Laneory’s in-app purchases. We cannot view full payment details or issue App Store refunds directly. To request a refund, use Apple’s Report a Problem service.
Data and privacy requests
Laneory does not require an account, and core swim data remains on the device. We therefore cannot remotely view, export, or recover that data. Use the App and Apple Health settings to manage local data and HealthKit access.
For support-email information, analytics choices, or another privacy question, email laneory@proton.me with “Privacy Request” in the subject.
Contact details
App: Laneory (泳迹)
Developer: Yuehang Hong
Email: laneory@proton.me
We normally reply within five business days. Complex issues may take longer, and we will provide an update by email.